RETURNS 

If you are not completely satisfied with your Jazire the Label order, you may return it within 14 days of receiving your order and will be issued Online Store Credit for the paid value of the item/s returned.

We do not offer refunds for change-of-mind purchases or incorrect decision/fit

If an item simply does not fit, it is considered a change of mind return and cannot be refunded.

We do not accept change of mind returns for a refund on sale items - This includes fit.

If you would like to exchange your full-priced item/s for a different size or item, your credit may be used to purchase this.

Please Note: If you fail to collect your parcel or return your order with "Return to Sender" noted on your parcel, you will receive an Online Credit Note for the value of your order less a $25 fee as this is how much Australia Post/Couriers Please charge for parcels returned to our head office.

HOW TO RETURN AN ITEM - CHANGE OF MIND

Returns classified as change of mind must be returned in original condition:

In saleable condition; in their original packaging with tags intact

Please return your item/s along with the following (Insert link here – returns form)

Return items that are not received as per the guidelines above will be returned to sender.

On the rare occasion that a return is rejected, the decision is final and non-negotiable.

We STRONGLY recommend that you choose a traceable delivery service for your return.

Please keep a record of the tracking number in case your parcel is lost in transit Jazire the Label cannot be held responsible for any returns that go missing in transit. 

Please send returns and completed returns form to:

JAZIRE THE LABEL

PO BOX *****

SYDNEY NSW 2000

Please Note: Postage will not be reimbursed by Jazire the Label unless otherwise stated.

CAN I RETURN A SALE ITEM?

Sale items are discounted to clear. Please choose carefully as we don't accept returns for sale items to change your mind.

Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regard to colour, size and fit.

We do not accept returns on any sale items/ or flash sale items or discount codes.

If you return a sale item or an item that is out of our exchange period to us without authorisation, you will automatically be charged an ineligible item return fee of $8 AUD. This will be deducted from your Credit Note issue

WHAT CLASSIFIES AS A FAULT?

Faulty items must be faulty by the manufacturer. 

If you think you may have received a faulty item, please contact us at communications@jazirelabel.com within 14 days of receiving your order to hear the options available to you. Make sure to include images of your fault to expedite the process.

I RECEIVED A FAULTY ITEM

All items at Jazire the Label are initially quality controlled, however, sometimes faults can slip through. If you have received a faulty product please contact us at communications@jazirelabel.com

If an item is deemed faulty, we will cover all postage costs to return the item to us and will replace it with an identical item whenever possible. If you do not want a repair or replacement for a minor fault, then this will be considered a change of mind and a store credit will be issued. The only time we will offer a refund, is if we cannot repair, or replace the faulty garment with the identical original purchase or if the fault is major as per Australian Consumer Law.

If you are unsure about your item/s, please contact us at communications@jazirelabel.com

We will try our best to answer any questions you may have.

I RECEIVED AN INCORRECT OR INCOMPLETE ORDER

On the rare occasion that you receive an incomplete or incorrect order, we ask that you contact us at communications@jazirelabel.com ASAP. Once we have received your email, we will contact you to correct the error at no cost to you. 

Please check your cart thoroughly before checking out as we cannot alter your order once it has been placed. This includes address and item.

COMPETITIONS/SOCIAL MEDIA PROMOTIONS

Any items won in any of our competitions are not able to be exchanged, refunded or changed. All competition winners must contact us within 24hrs of the competition being drawn, failure to do so will result in a re-draw. The prize is not redeemable for cash, not transferrable to another person or date and must be redeemed within one month or as per the competition rules – otherwise, it becomes void.

Please contact us at communications@jazirelabel.com if you have any questions.

Discounted items or social media promotions/sales will be sent via standard post. Please choose carefully and contact us with any size queries before purchasing if you are unsure.

ONLINE CREDIT NOTES

Online credit notes have an expiry date of three months from activation, they are accepted for online purchases only.

HOW DO I CARE FOR MY JAZIRE THE LABEL PIECES? 

Each Jazire the Label piece is shipped with a swing tag with care instructions to help you keep your piece in good condition.  

AM I ABLE TO PURCHASE A JAZIRE THE LABEL GIFT VOUCHER?

Absolutely yes. Jazire the Label Gift Vouchers make a thoughtful gift for a loved one and allow them to choose their own special piece (ADD LINK HERE) 

I AM A RETAILER.  AM I ABLE TO PURCHASE JAZIRE THE LABEL WHOLESALE TO STOCK IN MY STORE?

Jazire the Label welcome any enquiries from retailers wishing to stock our collection.  For wholesale enquiries please contact communications@jazirelabel.com